This Refund Policy explains when refunds and cancellations apply to Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) services purchased from aeogeo.services. It supplements our Terms & Conditions.

1. Overview

aeogeo.services sells productised digital services (audits, content, entity building, link building, research, and monthly AEO/GEO campaigns). Because work is specialised and often begins soon after payment and project inputs are received, refunds are limited and handled case by case under this policy.

2. One-time packages

One-time packages include (for example) AEO/GEO Audit, Content Optimisation, Content Creation, Entity Building, Link Building, and Research packages.

Before work begins

• If you cancel before we start work and before we have begun using your project inputs, you may request a full refund of that order.
• “Work begins” includes research, prompt checks, outline drafting, content production, outreach setup, or report preparation for your order.

After work begins

• Fees for started one-time packages are generally non-refundable.
• If a package includes revision rounds, unused revisions do not convert into a cash refund.
• Deliverables already provided remain yours to use under the licence in our Terms.

Partial delivery / scope issues

If we cannot complete a clearly defined paid deliverable for reasons within our control, we may (at our option) complete the remaining work, offer a partial credit toward another package, or issue a partial refund for the undelivered portion.

3. Monthly packages

Monthly packages (Starter, Growth, Authority, Complete, and similar campaigns) renew on a billing cycle shown at checkout or in your order confirmation.

Cancel anytime — no long lock-in

• There is no long-term minimum contract unless a custom agreement says otherwise.
• Cancel with 30 days’ notice to stop future renewals (or the notice period stated on your order confirmation).
• Content and deliverables provided up to the effective cancellation date remain yours to keep under our Terms.

Fees already billed

• Fees for a billing period that has already started are typically non-refundable.
• Cancellation stops future charges; it does not usually refund the current period.

Upgrades and downgrades

Package changes may be prorated or applied from the next billing date, depending on the change requested. Ask us before changing plans so we can confirm the billing effect in writing.

4. When we issue refunds

We will refund (or credit) in these situations:

1. We cancel your order before work begins for reasons within our control.
2. You cancel a one-time order before work begins, as described in Section 2.
3. Duplicate payment or clear billing error on our side.
4. We agree in writing that a specific undelivered portion of a package qualifies for a partial refund or credit.

5. Non-refundable situations

Refunds are not available solely because:

• AI platforms (ChatGPT, Copilot, Perplexity, Gemini, AI Overviews, etc.) change and citation results vary
• You expected rankings, traffic, leads, or revenue that were not guaranteed
• You delayed providing URLs, access, brand assets, or feedback
• You changed strategy, niche, or website after work started
• You purchased the wrong package and work has already begun
• You are unhappy with third-party platform decisions outside our control
• White-label client/end-customer disputes (agency clients remain responsible for their own client terms)

6. How to request a refund or cancel

Email marketing@semanticseos.digital with:

• Order ID / invoice number / payment date
• Package name
• Website URL related to the order
• Whether you are requesting a refund, cancellation, or both
• A short reason

You may also use the Contact form. We aim to respond within 1 business day.

7. Processing time

• Approved refunds are typically processed within 5–10 business days after approval.
• Your bank or payment provider may take additional time to show the credit.
• Refunds are returned to the original payment method unless we agree otherwise in writing.

8. Chargebacks

Please contact us before opening a payment dispute. Chargebacks opened without first giving us a reasonable chance to resolve the issue may result in suspension of services and recovery of fees, chargeback costs, and related expenses where permitted by law.

9. AI results disclaimer

AEO and GEO outcomes depend on third-party AI and search systems that we do not control. Purchase of a package is purchase of defined professional work and deliverables — not a guarantee of citation volume, rankings, or revenue. Dissatisfaction with AI platform behaviour alone is not grounds for a refund.

10. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date will change when revisions are published. The policy in effect at the time of your order applies to that order, unless a mandatory law requires otherwise.

11. Contact

Refund and cancellation requests:
Email: marketing@semanticseos.digital
Phone: +8801717519345
Website: https://aeogeo.services/